Testimonials

We aim to provide the best air conditioning and heating installation and repairs in Melbourne. Here is what some of our satisfied customers have to say:

I first contacted Terry at Nortan when my air conditioning broke down. He was very helpful over the phone and I then had a number of guys from the Nortan team come out to do a number of jobs related to the air conditioning. I found all of the team to be friendly, informative and fantastic to deal with. Initially I had a quote from one company (who drive around in swish metallic blue vans) of $990 just to get on the roof of my double storey house, then any repairs were on top of that. Nortan came and did that job for a total of $900. I highly recommend Nortan and congratulate the team their on their excellent customer service!★★★★★
Great service, HVAC technician arrived on time. Will definitely be using Nortan again!★★★★★
Thank you so much with your prompt service and advise, we had been told that our unit wasn't able to be repaired and quoted $4500.00 for a new unit from another business. Your company charged us $700 and the problem is fixed I would highly recommend you and definitely use your company in the future! ★★★★★
Great service on time reasonable prices! ★★★★
Thank you, I paid your technician Paul through credit card. Great service by the way!!!
On time, best price and great service. Paul was professional and helpful and delivered great service in fixing an older Vulcan Heritage heater. I would definitely use and recommend Nortan to anyone in the future...
Excellent service. Rang in afternoon and came next morning ( not an emergency) serviced central heater and told we had plenty of years left in it. Yay! Price was very good too...
So happy with the service I received from Nortan on Indra Rd when my air conditioner died in the days before our last hot spell. They had someone out quickly, identified the problem, sourced parts and had it back running soon after. Paul even fixed my TV aerial while he was up on the roof! Highly recommended!...
I was 38 weeks pregnant when our air con decided to break down - right in the peak of summer! Not happy Jan! Vanessa understood my position as not having air con and towards the last wks of my pregnancy, I was swelling and very uncomfortable. She was just brilliant! Thank you Vanessa and Norton, I can now go in labour knowing I'll be returning my baby to a coooool house. Few!...
I would recommend Nortan as I found their service friendly, reliable, and prompt, which can be rare these days, so thank you, I will be using this Company again. Thank you!
Reliable and friendly service. Well designed solution for our house. Highly recommended...
We bought a ducted heating and cooling system from Nortan 4 years ago and have found their after-sales service even better than their excellent installation services. We have had two free call-outs to replace parts even after the warranty expired. Just today we had a visit to explain that our over-eager moggy has torn a section of ducting to shreds and needs to be replaced. Despite having to crawl under our low house in the mud and grime we were not charged for the inspection! I have no hesitation recommending Nortan and have done so to numerous of my friends...
I first used Nortan to undertake maintenance on 3 quite old Air-Conditioning units located at a commercial building in the city, they successfully repaired the units even though spare parts were not readily available. On this basis I decided to seek their advice on a problem that I have experienced for some years in my apartment Air-Conditioning unit that 2 other well know air-con companies were unable to fix saying that “parts are no longer available” therefore “the unit cannot be repaired”. Not a problem to Terry Byron from Nortan he attended at site himself and within approximately 45mins had identified the problem and successfully sourced an alternative part that enabled the unit to operate as designed. I have absolutely no hesitation in recommending Nortan as being reliable, resourceful and honest...
I had Norton out here today to service and repair my old central heating unit and was absolutely delighted with them. They quoted me $99 for the call out and that included an hour of work!! Another company came out and charged me $415 just for quoting me!!! l will not pay them. The work was carried out quickly and efficiently and the guy appeared very experienced and knew his job well. Thankyou once again and will keep your number for the future.
I was very happy with our Nortan service and the HVAC technician. Happened when I wanted, system working well and we have all moved on warm and happy ever after...